Privacy policy

This Privacy Policy describes how Santos Luxury (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses personal data when you visit santos-luxury.de (the “Website”), use our services, make a purchase there, or otherwise communicate with us in relation to the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any further legally required steps.

How we collect and use your personal data
To provide the Services, we collect the information listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?
The type of personal data we collect about you depends on how you interact with our Website and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you
Information you provide to us directly through the Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the information you include in your communications with us, such as when you send a message via the Services.

For certain features of the Services, you may need to provide us with specific information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information received from third parties
We may also receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, to fulfill our contract with you.
  • When you visit our Website, open or click emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated according to this Privacy Policy. See also the section below, Websites and Third-Party Links.

How we use your personal data

  • Providing Products and Services: We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data according to its Privacy Policy and Consumer Data Protection Policy.
  • Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending you marketing and advertising messages via email, SMS, or mail, and showing you advertisements for products or services. This may include the use of your personal data to better tailor the Services and advertising on our Website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6, para. 1(f) GDPR.
  • Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend not sharing your username, password, or other login credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our Website for you and other customers, pursuant to Art. 6, para. 1(f) GDPR.
  • Communicating with you and improving the Services: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6, para. 1(f) GDPR.

Cookies
Like many websites, we use cookies on our Website. Specific information about the cookies we use in connection with providing our shop via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor the Services, products, and advertising on our Website and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies via your browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or be unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data
Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

  • With vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
  • If you instruct us, request, or otherwise provide your consent to share specific information with third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
  • With our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to fulfill any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect the Services, our rights, and the rights of our users or others.

We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes outlined under “How we collect and use your personal data” and “How we disclose personal data”:

Category Categories of Recipients
Identifiers like basic contact details and certain order and account information Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Commercial information such as order information, purchase information, and customer support information Business and marketing partners
Internet or other similar network activity, such as usage data Affiliates
Geolocation data, such as locations determined through an IP address or other technical means Affiliates

Without your consent or for the purpose of drawing inferences about your personal data, we do not use or disclose this information.

With your consent, we share personal data for the purposes of carrying out promotional and marketing activities as follows.

Websites and Third-Party Links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as any other applicable terms. We make no guarantees and take no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without any limitation on the use by us or third parties.

Data Security and Retention
We implement physical, technical, and administrative security measures designed to protect your personal data. Despite these measures, the security of data transmitted over the internet cannot be guaranteed, and we cannot ensure the security of any information you transmit to us. If you have any reason to believe that your interaction with us is no longer secure, please contact us immediately.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or until you request its deletion.

Your Rights
You may have certain rights related to your personal data, depending on your location and applicable laws. These rights may include the right to:

  • Access the personal data we hold about you;
  • Request correction of any inaccurate personal data;
  • Request deletion of your personal data under certain circumstances;
  • Object to the processing of your personal data;
  • Request the restriction of the processing of your personal data;
  • Request a copy of your personal data in a structured, machine-readable format;
  • Withdraw consent to processing, where applicable.

If you wish to exercise any of these rights, please contact us at the contact details below. We will consider and act upon any request in accordance with applicable laws.

International Transfers
We may transfer your personal data to countries other than the country in which you originally provided the data, including to the United States or other countries. We take appropriate steps to ensure that recipients of your personal data are bound to duties of confidentiality, and we implement measures to ensure your personal data remains protected in accordance with this Privacy Policy.

Contact Us
If you have any questions about this Privacy Policy, the ways in which we collect and use your personal data, or your choices and rights regarding such use, please feel free to contact us via email at info@klitschko-ventures.com.